As a Front Of House Manager you are part of the Management Team and you contribute to the overall strategy of the hotel. You are responsible for the operation and development of Front Office, the related service, processes, employees and administration, in order to achieve optimal external and internal guest satisfaction and an optimal financial result. In addition, you are responsible for the Housekeeping and Technical Service departments.
You coordinate the daily activities of the Front Office Supervisors, Employees and Trainees in a coaching manner and you easily take the team along in the vision and guest-orientation that is appropriate for Sapphire House Antwerp. You solve complaints and problems smoothly and use the feedback from the guests to make sustainable improvement proposals.